"Extended" | Service Level Agreement
As part of this monthly package, you will receive feedback by e-mail or telephone within 2 working days on the errors you have reported. Errors in API connections often occur due to changes in connection requirements from third-party providers such as otto.de, zalando.de, payment service providers or third-party providers such as billbee or Codisto. This monthly package includes the determination and thus the identification of errors. Depending on the effort caused by errors that occur, we will present you with a separate offer, which always corresponds to the work required to correct errors. This package can be canceled monthly.
Benefits for your company
- Identification of errors within 2 working days
- Competent elimination of errors (depending on the scope)
- Fixed contact person for questions/problems/changes/requests
Delivery time of this service
In the event of error messages, we will contact you within 2 working days .
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Particularly suitable for companies that want to consume the SLA as an outsourced support department
Not suitable for companies that have not implemented APIs, ad systems or marketplaces
This service can be booked as a suitable monthly package as part of our service level agreements . Depending on the term, we offer graduated discounts for SLAs
frequently asked Questions
Here you will find an overview of the most frequently asked questions about klon.dev
What is clone.dev doing?
klon.dev is a software company from Ravensburg in Baden-Württemberg. Our goal is to make it easy to book bookable IT services via a shop. In this way, we create transparency and set ourselves apart from other market participants
What are SLAs?
SLAs (so-called Service Level Agreements) are framework agreements that depict an individually configurable scope of services in the IT world. We therefore offer our services on a monthly basis as an "outsourced" IT department
What is an IT migration?
You want to change your e-commerce system or you already know how your shop should develop: Then we are your contact.
Redesign or 100% new?
It is often enough to make the right adjustments to elements such as colors, shapes and content. This is followed by an increase in visibility and sales. We would be happy to advise you on possible solutions.
Individually bookable services
All of our services are customizable to meet (almost) all of our customers' needs.