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Service level agreements at a glance

SLA option




Response Time (Support)

3 working days

2 workdays

Same workday

API change

✓ (in case of version change)

error detection

2 workdays

Same workday

Same workday

customization software

2 hours/month

4 hours/month

Stephan W. Dörr ...

... forms the blueprint for marketing concepts in e-commerce and is available to you at Klondev Automation GmbH for all commercial matters with help and advice. Whether building, expanding or restructuring brands: he has been identifying gaps in sales strategies since 2015 and making holistic recommendations for action.

Kenan A. Sönmez ...

... is the technical heart of Klondev Automation GmbH. His skills are based on extensive experience in IT project management, automation for internal systems and third-party environments, complex database structures, API interfaces and app development. It supports Shopify merchants in automating their business processes.

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